1. Personal Information and Data Protection
    • We undertake to collect, hold and use all data provided by the Customer in accordance with obligations under the Data Protection Act and the General Data Protection Regulation in each country.
    • Personal data is obtained, held and processed for the purposes of processing payments, processing Orders at all stages and communications that are opted into.
    • We operate a privacy policy which is available on our website and a copy can be provided on request.
  2. Changes to Work in Progress
    • The Customer may request changes to their Order specification after the Order has begun, however, these changes are subject a further Agreement. Requests for changes to the Order specification are not confirmed unless, and until, they have been agreed to by Us.
    • In instances where a change in Order specification takes place during the progress of an Order, the delivery date may be changed at our discretion. Any change in the delivery date should be reasonable and based on all the circumstances. Under these circumstances, the completion time will not be payable if the completion time is reasonable.
  3. Amendments to Completed Orders
    1. We agree that if the Customer believes that their completed Work does not meet the Order specification, the Customer may request amendments to the Work within 7 days of the delivery date, or longer if they have specifically paid to extend the amendments period. Such amendments will be made free of charge to the Customer.
    2. The Customer is permitted to make one request, via the Order form containing all details of the required amendments.
    3. Should we not agree with the Customer’s request, they will be given the opportunity to comment on it. In the event that agreement cannot be reached between us and the Customer regarding the amendments, we will assess the dispute before reaching a final decision. At their discretion, they may refer the matter to a different expert for assessment, in which case the decision of that expert will be binding on both parties.
    4. If we fail to comply fully with the Customer’s reasonable request for amendments, the Customer is permitted to request again that the Work is amended until the request has been fully dealt with.
    5. If the request to amend the Work falls outside of the time allowed for amendments, or if the Customer asks for amendments that does not relate to their original Order specification, we at our discretion may offer a quote for the completion of the changes or additional work, and the Customer may choose whether or not to accept this. The Customer acknowledges that they may be required to make payment for such changes prior to the additional work being commenced.
  4. Fees
    1. Our charges for services shall be as specified on the website.
  5. Value Added Tax
    1. VAT is included in the prices quoted by us, where appropriate, at the rate prevailing from time to time.
  6.  Terms of Payment
    1. If, at our discretion, we accept a deposit rather than the full value of the Order, the Customer acknowledges that the full balance will remain outstanding at all times and will be paid to the Agency before the delivery date for the Work.
    2. The Customer agrees that once an Order is paid for and we begin work on the Order, then the Order may not be cancelled or refunded. Until payment or a deposit has been made and the Order has begun the Customer may choose to continue with the Order or to cancel the Order at any time.
    3. The Customer agrees to be bound by the refund policies and acknowledges that due to the highly specialized and individual nature of the services, that full refunds will only be given in the circumstances outlined in these terms, or other circumstances that occur, in which event any refund or discount is given at our discretion.
    4. These terms must be read subject to the Refund terms (Section 12 of this Agreement).
  7. Copyright and Fair Usage
    1. The Customer acknowledges that they do not obtain the copyright to the Work supplied through us and at all times, copyright remains with us.
    2. For assignments, save Agreements drafted from templates on our site, the Customer acquires an exclusive licence, to own a copy of the Work for the purpose specified in the order placed. The Customer does not acquire the copyright or the rights to submit the Work, in whole, or in part, as their own. In addition, the Customer undertakes not to carry out any unauthorized distribution, display, or resale of the Work and the Customer agrees to handle the Work in a way that fully respects the fact that the Customer does not hold the copyright to the Work.
    3. For Assignments, save Agreements drafted by us, the Customer is not permitted to pass the Work off as their own, as they do not hold the copyright to the Work and this is a violation of the terms of use.
    4. The Customer agrees to read, understand and follow the Fair Use Policy displayed on its website and a condition of using the service.
    5. For Assignments, save Agreements drafted by us, the Customer agrees that if they hand in the Work supplied by us, either in whole or in part, that they are in breach of copyright and that they will automatically forfeit all of their rights under these terms and conditions. Any further remedy following such instances is entirely at our discretion.
    6. The Customer acknowledges that we, our employees and all experts associated with us do not support or condone plagiarism, and that we reserve the right to refuse supply of services to those suspected of such behavior.
    7. For Assignments, save Agreements drafted by us, the Customer acknowledges that if we suspect that any essays or materials is being used in violation of the above rules then we reserve the right to refuse to facilitate or process further work for the person or organisation involved and we bear no liability for any such undetected and/or unauthorised use.
    8. We agree that all Work supplied through our service will not be resold, or distributed, for remuneration or otherwise after its completion. The Agency also undertakes that our work will not be placed on any website or assignment bank after it has been completed.
  8. Final Mark Awarded
    1. For Assignments, save Agreements drafted by us the Customer agrees that the quality standard that is ordered is not a guarantee of the mark they will receive when submitting their own piece of work, nor any guarantee of the Customer’s final degree mark.
  9. Refunds
    1. We shall refund requests under the main Promises detailed at Clause 12 of this terms and Conditions.
    2. We shall investigate process and adjudicate refund requests for any other reason for which the Customer feels that we have not met their obligations under this terms and conditions and as part of the Order specifications.
    3. We undertake to process such requests in compliance with existing consumer protection legislation and contractual principles. We undertake to reach a fair resolution in all circumstances, taking into account fairness to both the Customer and elegal online
    4. If we agree to refund the Customer in full or part, this refund will be made using the credit or debit card that the Customer used to make their payment initially. If no such card was used (for example, where the Customer deposited the fee directly into our bank account) we will offer the Customer a choice of refund via bank transfer or credit towards a future order. All refunds are made at our discretion.
  10. Delivery
    1. E-legal Online agrees to facilitate delivery of all Work before midnight on the due date, unless the due date falls on a Bank Holiday, Islamic holiday, Christmas Day, Boxing Day or New Year’s Day (“a Non-Working Day”), in which case the Work will be delivered the following day before midnight.
    2. On any occasion, if we may deem it fit for further days to be Non-Working Days above. These will be communicated by placing a notice on the service website.
    3. E-Legal Online undertakes that all Work will be completed on time as specified or they will refund the Customer’s money in full.
    4. The relevant due date for the purposes of this promise is the Customer due date that is set on the Order. This is initially set when the time of processing the Order.
    5. Where a variation to the relevant due date is agreed between E-Legal Online and the Customer, the delivery applies to the amended Customer due date.
    6. E-Legal Online will not be held liable under this promise for any lateness due to technical problems that may arise due to third parties or otherwise, including, but not limited to issues caused by Internet Service Providers, Mail Account Providers, Database Software, Incompatible Formats and Hosting Providers.
    7. E-Legal Online undertakes that if such technical problems occur with a system that they are directly responsible for or that third party contractors provide them with, then they will on request provide reasonable proof of these technical problems.
    8. E-Legal Online is not liable under this promise where any delay is caused by the death or illness of the employee or their immediate family.
    9. If the Customer does not receive their Work on the due date, they agree to contact E-Legal Online through the contact form the next day (or the next day after a Non-Working Day) to work with them to overcome the technical difficulties. A representative will then assist them on the phone or through the contact form until they are able to receive the Work. E-Legal Online will provide proof upon request, where available, of any technical difficulties, death or illness.
    10. If the Customer decides to wait longer to inform E-Legal Online of non-delivery, they agree that they do so at their own risk and that E-Legal Online will not be held liable for any delay of the Customer to contact them about non-or late delivery. If requested, E-Legal Online will provide proof that either the Work was completed on time and uploaded, or that the Work was made available to the Customer on time, or proof that technical difficulties, death or illness prevented the Work being available on time. If E-Legal Online is able to prove at least one of these then the Customer will not be entitled to any refund or discount; otherwise, if E-Legal Online cannot prove at least one of these occurrences, the Customer will receive a full refund. The Customer agrees that they cannot seek any other recourse to a refund for delivery problems.
    11. E-Legal Online will have no obligations whatsoever in relation to the delivery Promise if the delay in the delivery of the Work is as a result of the Customer’s actions – including but not limited to where the Customer has failed to pay an outstanding balance due in relation to the Order, sent in extra information after the order has started or changed any elements of the order instructions. Delays on the part of the Customer may result in the relevant due date being changed according to the extent of the delay without activating the delivery Promise.
    12. Where the Customer has agreed with E-Legal Online for ‘staggered delivery’, the delivery Promise relates to the final delivery date of the Work and not to the delivery of individual components of the Work.
  11. Refund Promise
    1. This applies where our final Work does not meet the order placed, in which case the Customer is entitled to a full refund of the purchase price, subject to this clause 12.
    2. Where the Customer wishes to dispute the quality standard of the Work under this promise, they must provide us with credible evidence. Where this is based on the result achieved for the assignment, we require a copy of tutor feedback, proof of grade achieved and a copy of the work submitted. Where this is not based on an official result achieved, the Customer must provide reasons and justification that are capable of being evaluated and reviewed to determine entitlement to a refund under this promise.
    3. A complaint must be raised and substantiated within 1 calendar month of the delivery date agreed for the order in order to be eligible for a refund. Complaints received after that date has passed, but found to be valid, may be entitled to a credit voucher of up to a maximum of one third of the order value.
    4. All supporting evidence supplied in relation to a refund claim will be carefully reviewed and assessed by us, having regard to all relevant circumstances and making reference to a qualified expert where it is deemed necessary to do so.
    5. If the Customer has in its possession any evidence whatsoever that the Work does not meet the quality standard ordered, it is a condition of this agreement that such evidence must be submitted to E-Legal Online promptly and we will take this evidence into account when reaching a decision. All such evidence will be treated with absolute confidentiality.
    6. If the Work is determined to be below the quality standard ordered but the reason for this is that the Customer made requests in their Order specification, including correspondence and amendment requests, that had the effect of lowering the quality standard of the Work, and had these requests not been complied with, it is likely, on a balance of probabilities, that the Work would have met the required quality standard, no refund is due.
    7. If the Work is determined to be below the quality standard ordered, but the reason for this is that the Customer made requests in their Order specification that were open to interpretation or ambiguity, then no refund is due.
    8. If the Work is determined to be below the quality standard ordered in light of the course, module or assignment instructions, but the reason for this is that the Customer’s order instructions were incomplete or in any way different from their full requirements for the assignment, no refund is due.
    9. In all cases, our decision is final but we will provide the Customer with sufficiently detailed information as to how it reached its decision, including, if applicable, a copy of any expert’s report that has been commissioned.
  12. General
    1. Our hours of opening are 9am – 9pm Monday to Friday, 10am – 6pm Saturday and 10am – 6pm Sunday. We are not open on Non-Working Days. E-Legal Online may also from time to time declare normally Working Days as Non-Working Days by placing a notice on the service website. Any service or support offered on a Non-Working Day is entirely at our discretion.
    2. Due to the popularity of E-Legal Online’s services, telephone and email support requests cannot always be dealt with immediately, but we pledge to make all reasonable endeavors to respond to the Customer’s requests expeditiously and to deal with urgent requests promptly.
    3. The Customer undertakes that any decision to rely on the research provided through E-Legal Online to an extent that any delay in delivery may cause the Customer’s deadlines to be missed is done so at their own risk, and that the Agency, its employees and experts shall not be liable for any aforesaid lateness in delivery, except for that provided for in these terms.
    4. The Customer agrees that all views expressed by E-Legal Online, its employees and experts about the use of its service are given as opinions only and do not constitute advice. Equally, the Customer accepts that all statements and views expressed by E-Legal Online marketing agents and affiliates are not endorsed by E-Legal Online and may not accurately reflect the policies and regulations of E-Legal Online.
    5. For assignments, save Agreements drafted by us, the Customer undertakes to check their university guidelines and regulations before ordering and to fully satisfy themselves of their individual institute or universities rules, regulations and guidelines. The Customer acknowledges that any decision to use an expert’s research services is made on their own initiative and agrees that E-Legal Online, its employees and experts are in no way to be held liable for any decision to use its services that may be in contrary or in breach of the Customer’s institution or university rules, regulations or guidelines. The Customer accepts that E-Legal Online provides all services subject to availability and that the Work supplied is provided strictly as academic support and as such do not constitute professional advice.
    6. The Customer agrees that, whilst every effort is made to ensure that all Work is completely accurately and fully custom written, inaccuracies may from time to time occur and that E-Legal Online, its employees and experts will not be held responsible, bar free amendments as allowed by these terms and a discretionary discount, for such occurrences.
    7. E-Legal Online reserves the right to refuse any order and/or to refuse to enter into an agreement with any Customer and all terms in this agreement is subject to this reservation.
    8. E-Legal Online reserves the right, to refuse to continue with any order if it has reason to believe that the Customer intends to use the Work supplied in contravention of these terms or of E-Legal Online’s Fair Use Policy.
    9. Both parties agree that these terms and conditions are intended to be legally binding from the Commencement Date.
    10. These terms represent the entire terms that exist between the E-Legal Online and the Customer from the Commencement Date and supersede and replace any prior written or oral agreements, representations or understandings between them.
    11. The parties, in entering into an agreement for the location of an expert to provide the services, confirm that they do not do so on the basis of any representation that is not expressly incorporated into these terms.
    12. For the purposes of the Contracts, in line with (Rights of Third Parties) Act 1999,UK, the Parties do not intend to, and do not, give any person who is not a party to the agreement between the parties any right to enforce any of its provisions.
    13. The validity, construction and performance of any Agreement between the Parties shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts to which the Parties submit.
    14. If any provision of the Agreement between the Customer and E-Legal Online is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from the agreement and rendered ineffective as far as possible without modifying the remaining provisions of the agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of the agreement.
    15. All calls are recorded for training and quality assurance purposes.
  13. Promotional Email Campaigns
    1. E-Legal Online also offers related products such as document conversion software, plagiarism software, past papers, grammar, marking and proofreading services.
    2. In the Customer account interface, you have the option to consent to the E-Legal Online contacting you by telephone, email, and SMS/MMS to let you know about any goods, services or promotions which may be of interest to you.
  14.  Forms, Agreements & Documents
    • We may make available through the Site or through other Web sites sample and actual forms, checklists, business documents and legal documents (hereinafter called, “Documents”). All Documents are provided on a non-exclusive license basis only for your personal one-time use for non-commercial purposes, without any right to re-license, sublicense, distribute, assign or transfer such license. Documents are provided for a charge and without any representations or warranties, express or implied, as to their suitability, legal effect, completeness, currentness, accuracy, and/or appropriateness. The Documents are provided “as is”, “as available”, and with “all faults”, and we and any provider of the Documents disclaim any warranties, including but not limited to the warranties of merchantability and fitness for a particular purpose. The Documents may be inappropriate for your particular circumstances. Furthermore, your state laws may require different or additional provisions to ensure the desired result. You should consult with legal counsel to determine the appropriate legal or business documents necessary for your particular transactions, as the Documents are only samples and may not be applicable to a particular situation. Some Documents are public domain forms or available from public records.

15.   No Legal Advice or Attorney-Client Relationship

    • Information contained on or made available through the Site is not intended to and does not constitute legal advice, recommendations, mediation or counseling under any circumstance and no attorney-client relationship is formed. We do not warrant or guarantee the accurateness, completeness, adequacy or currency of the information contained in or linked to the Site. Your use of information on the Site or materials linked to the Site is entirely at your own risk. We are not a law firm and the Site is not a lawyer referral service.