1. We shall refund requests under the main Promises detailed at Clause 12 of our terms and Conditions.
  2. We shall investigate process and adjudicate refund requests for any other reason for which the Customer feels that we have not met their obligations under this terms and conditions and as part of the Order specifications.
  3. We undertake to process such requests in compliance with existing consumer protection legislation and contractual principles. We undertake to reach a fair resolution in all circumstances, taking into account fairness to both the Customer and elegal online
  4. If we agree to refund the Customer in full or part, this refund will be made using the credit or debit card that the Customer used to make their payment initially. If no such card was used (for example, where the Customer deposited the fee directly into our bank account) we will offer the Customer a choice of refund via bank transfer or credit towards a future order. All refunds are made at our discretion.