Useful Information

Frequently Asked Questions
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We Are Usually Asked About

How does e-legal online work?

We’ve been providing world-class legal support to clients for so long. We utilize the skill of top lawyers and copywriters across the industry to provide perfect legal solution to help you achieve more in your dealings.
Placing your order is easy.
Here are the steps to follow:
i. Complete our order form.
ii. Answer the questions and supply us with the required information about each piece of work and what it is you specifically need help with.
iii. As soon as your order has been processed, we will send you a free quote, upon acceptance, payment is received (for paid orders) and we will deliver within a stated timeframe specified in your order form.

What do you offer over other local and high-street law firms? What makes elegalonline special?

We do things a little differently. We pride ourselves on the use of a customer-centric approach that takes care of each client. Since we understand how frustrating dealing with a legal procedure can be and how expensive legal consultation and documents are, after several years of offering legal services the same way, we thought it wise to offer our various clients a cheaper, straightforward, less-burdensome yet professional service.
Immediately we receive your order, our dedicated team will check to ensure that we have all we require to provide you with the best legal service. Should you be dissatisfied with your work in anyway, we have a revision policy in place whereby you can get your work revised as many times as possible until you are satisfied.

Why should I trust your firm?

It is true that trust cannot be bought but earned. At elegalonline, our integrity speaks for us through our testimonials.
You can only understand why trust and integrity is our watch word by giving us a trial. Our aim is to provide an unparalleled service to clients form all around the world.
Here are other ways we use to ensure you have the peace of mind that comes with knowing the type of company you are dealing with.
• We have a confidentiality Policy; receiving any service from our site ensures you of our 100% confidentiality assurance. Please click here to view it.
• Our payment channel is via Paypal. Please view PayPal’s payment policy here, this way you know your payment is safe. Paypal is a renowned secured payment avenue.
Always remember that if you’re unsure about us, you can carry out an independent research on online. We are always available to talk on the phone, on our live chat, or via email. Don’t settle for anything less.

Can I place an order over the phone?

Due to the complexity of orders, we will not be able to receive orders via phone, although Whatsapp can be used. However, if it is inevitable that we must take orders or make modification(s) on the phone, by all means we will.

How do I request changes to your work?

When you place an order on our platform, you will be issued a reference number, with that reference number you can make highlight the required amendment(s) then send to the email used for communication. You can also send a follow-up message on Whatsapp.

How to request a refund?

We will refund any amount paid if we are not able to meet your demands. Please check our refund policy here.

What happens if I don't believe my order meets the quality standard I ordered?

This has never happened but if you are dissatisfied with your order, please send an email for amendment highlighting the affected areas as soon as possible.
As soon as your amendment request is received, it will be reviewed. On cases by case basis, we may decide to look into any changes we can make or refund you.
A better practice to avoid this is to give as many details as possible while placing the order and on the follow up email.

Can I see a draft of my order?

Yes, the first result of your Order will be a draft, after confirmation of the final piece, it becomes a complete document.

What time will my work be ready to download?

At every phase of the order; we typically enable downloads at the time the work is sent to you.

Is using your site legal and safe?

Using our platform is entirely legal as we are certified registered attorneys. In addition, we take your personal data very seriously and value your right to privacy.

Is this service confidential?

Our Confidentiality policy makes us bound to keep our end of the agreement by ensuring your information is kept safe. This means that we are authorized to handle, store and process your personal data. All information given to us is kept fully secure and we will never share your personal details with third parties.
Where required and you provide documents that contain confidential or personal information, we will take this out. If need be, we will send you an editable copy so that your personal details can be entered onto the finished document.